Welcome to Your Tenant Portal
As a tenant with ROC Property Managers, you have access to convenient online services, responsive maintenance support, and professional property management that makes renting easy and stress-free.
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Quality Properties
Well-maintained rental properties in desirable Rochester and Monroe County locations.
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Fast Maintenance
In-house maintenance team provides quick response to repair requests and emergencies.
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Easy Payments
Convenient online rent payment options with automatic payment setup available.
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Online Portal
24/7 access to submit maintenance requests, view payment history, and important documents.
Tenant Services
Maintenance Requests
Report maintenance issues quickly and easily through our online portal or emergency hotline.
- Online maintenance request submission
- 24/7 emergency maintenance hotline
- In-house licensed technicians
- Fast response times
- Quality workmanship guarantee
- Request status tracking
Rent Payments
Multiple convenient options for paying your monthly rent on time, every time.
- Online payment portal
- Automatic payment setup
- Credit card, ACH, and e-check options
- Payment confirmation emails
- Payment history tracking
- Late payment notifications
Lease Information
Access important lease documents and information about your rental property.
- Digital lease document access
- Move-in/move-out checklists
- Property rules and guidelines
- Renewal notifications
- Important contact information
- Community amenities information
Rental Application Process
Interested in renting one of our properties? Our streamlined application process makes it easy to apply for your next home.
Browse Properties
View available rental properties online with photos, details, and virtual tours.
Submit Application
Complete our online rental application with required documentation.
Application Review
We'll review your application, check references, and conduct background screening.
Lease Signing
Upon approval, sign your lease and schedule your move-in date.
Application Requirements
To qualify for our rental properties, applicants must meet the following criteria:
- Income: Gross monthly income of at least 3 times the monthly rent
- Credit: Satisfactory credit history with minimum credit score requirements
- Background: Clean criminal background check
- References: Positive landlord references from previous rentals
- Employment: Stable employment history and verification
- Documentation: Valid ID, pay stubs, bank statements, and references
Tenant Rights & Responsibilities
Your Rights as a Tenant
- Right to a habitable and safe living environment
- Right to privacy and advance notice for non-emergency inspections
- Right to timely maintenance and repairs
- Right to fair treatment and non-discrimination
- Right to proper notice for lease changes or termination
Your Responsibilities as a Tenant
- Pay rent on time each month
- Maintain the property in good condition
- Report maintenance issues promptly
- Comply with lease terms and community rules
- Be respectful of neighbors and property
- Provide proper notice when moving out
Emergency Contacts
🚨 Maintenance Emergency Hotline
Available 24/7 for urgent issues:
For water leaks, heating/cooling failures, electrical emergencies, security issues
📞 Office Hours
Non-emergency questions and requests:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Frequently Asked Questions
How do I submit a maintenance request?
Use our online tenant portal for non-emergency requests, or call our emergency hotline for urgent issues like water leaks or heating failures.
When is rent due?
Rent is due on the 1st of each month. Late fees may apply after the grace period specified in your lease agreement.
Can I pay rent online?
Yes! We offer convenient online payment options including credit cards, ACH transfers, and automatic payments.
How much notice do I need to give when moving out?
Typically 30-60 days written notice is required. Check your specific lease agreement for exact requirements.
What should I do if I'm locked out?
Contact our emergency hotline. There may be a service fee for lockout assistance outside of normal business hours.