Pay Your Rent Online
ROC Property Managers makes it easy to pay your rent online with multiple payment options, automatic payment setup, and instant confirmation. Our secure payment portal is available 24/7 for your convenience.
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Multiple Payment Options
Credit cards, debit cards, ACH bank transfers, and e-checks accepted for maximum convenience.
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Automatic Payments
Set up recurring automatic payments so you never miss a due date or incur late fees.
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24/7 Access
Pay anytime, anywhere from your computer, tablet, or smartphone with our mobile-friendly portal.
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Secure & Safe
Bank-level security encryption protects your personal and payment information.
Payment Methods Accepted
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Credit & Debit Cards
Instant processing with immediate confirmation for last-minute payments.
- Visa, MasterCard, Discover accepted
- Instant payment processing
- Immediate email confirmation
- Small convenience fee applies
- Earn credit card rewards points
- Emergency payment option
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ACH Bank Transfer
Direct bank-to-bank transfers with the lowest processing fees.
- Lowest cost payment option
- Direct from your checking account
- 2-3 business day processing
- Ideal for automatic payments
- Secure bank-level encryption
- No daily limits on amounts
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Electronic Check
Convert your paper check to electronic payment for faster processing.
- Same-day processing available
- No physical check needed
- Lower fees than credit cards
- Account verification required
- Instant payment confirmation
- Environmentally friendly option
How to Make a Payment
Access Payment Portal
Click the "Pay Rent Now" button below or log into your tenant portal.
Enter Property Info
Provide your property address and tenant information for verification.
Select Payment Method
Choose your preferred payment method and enter payment details.
Confirm & Submit
Review payment details and submit. You'll receive instant confirmation.
Automatic Payment Setup
Never worry about late payments again with our automatic payment service:
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Scheduled Payments
Set payments to automatically process on the 1st of each month or your preferred date.
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Payment Reminders
Receive email confirmations and reminders about upcoming automatic payments.
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Easy Management
Update payment methods, amounts, or cancel automatic payments anytime through your portal.
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Potential Discounts
Some properties offer small discounts for tenants who use automatic ACH payments.
Payment Policies & Information
Due Dates & Late Fees
- Rent Due Date: 1st of each month unless otherwise specified in your lease
- Grace Period: Most leases include a grace period (typically 3-5 days) - check your lease
- Late Fees: Late fees apply after the grace period as specified in your lease agreement
- Processing Time: Allow 2-3 business days for ACH payments, credit cards process immediately
Payment Confirmation
- Email Confirmation: Instant email confirmation for all payments
- Receipt Access: Download and print payment receipts from your portal
- Payment History: View complete payment history in your tenant portal
- Annual Statements: Year-end payment summaries for tax purposes
Failed Payment Policy
- Insufficient Funds: Additional fees may apply for returned payments
- Expired Cards: Update payment methods before expiration to avoid issues
- Notification: Immediate notification of failed payments via email
- Resolution: 48-hour period to resolve failed payments
Security & Privacy
Your payment security is our top priority:
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SSL Encrypted
256-bit SSL encryption
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Bank Level
Banking grade security
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PCI Compliant
Industry standard compliance
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Fraud Protected
Advanced fraud detection
Partial Payments
Information about partial rent payments:
- Policy: Partial payments may be accepted at management discretion
- Approval: Contact the office before making partial payments
- Late Fees: Late fees may still apply on the unpaid balance
- Payment Plans: Speak with management about payment plan options if needed
Alternative Payment Methods
If online payment isn't available to you, we also accept:
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Mailed Checks
Mail checks to our office address with sufficient time for delivery by the due date.
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Office Drop-Off
Drop off payments at our office during business hours or use our secure drop box.
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Money Orders
Money orders accepted for tenants who prefer not to use personal checks.
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Bank Bill Pay
Set up automatic payments through your bank's bill pay service.
Payment Assistance Resources
If you're experiencing financial hardship, the following resources may be available:
- Monroe County Emergency Rental Assistance: Rental assistance for qualified applicants
- Salvation Army: Emergency assistance programs
- Catholic Family Center: Housing assistance and counseling
- 211 Lifeline: Dial 2-1-1 for information about local assistance programs
- New York State HOME Program: Rental assistance for eligible households
Important: Contact our office immediately if you're having difficulty making rent payments. Early communication often leads to better solutions.
Frequently Asked Questions
Is online payment secure?
Yes, our payment portal uses the same security standards as major banks, including 256-bit SSL encryption and PCI compliance.
Are there fees for online payments?
ACH bank transfers have the lowest fees. Credit and debit cards have small convenience fees to cover processing costs.
How long does it take for payments to process?
Credit card payments process immediately. ACH bank transfers typically take 2-3 business days to complete.
Can I change my automatic payment method?
Yes, you can update your payment method, amount, or cancel automatic payments anytime through your tenant portal.
What if my payment fails?
You'll receive immediate email notification. You'll have 48 hours to submit a successful payment to avoid late fees.
Can I pay more than my monthly rent?
Yes, you can pay ahead or include additional amounts for utilities or other charges if approved by management.